grandivy ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
How do I register using UPI or Paytm? During registration, select UPI or Paytm, enter payment details, and complete your first deposit to activate.
Download App
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
Is the app download free? Yes, completely free. No hidden fees—get ₹21 welcome bonus upon installation.
Why is the app not downloading? Check internet connection or storage space. Allow unknown sources on Android—retry or contact support.
What happens if I don’t meet the bonus wagering requirements? Clarify consequences to manage expectations.
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
Can I use bonus codes on the app? Highlight code redemption process for app users.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Each Bonus
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
How do I activate tournament bonuses? Join events like ₹13.5 Lakh Slots Tourney—bonuses auto-applied on entry.
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
What is the first deposit bonus? Get 37% extra up to â‚ą5,777 on your first deposit. Activate in "Bonuses" section.
Games
How do I join a live casino table? Select "Live Casino," choose dealer game, deposit ₹500, and join—real-time action!
How do I choose the right game for beginners? Try free demo Slots or Rummy tables—no deposit needed to learn and win.
Login & Register
Why is my registration pending? Awaiting manual review for security. Complete in 1 hour—check email for approval notification.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
Can I have multiple accounts? No, only one account per user is allowed. Duplicate accounts may lead to a ban.
Why can’t I log into my account? Check your password, network, or IP restrictions. Reset your password or contact support for help.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
I am not receiving the OTP, what should I do? Check your network, spam folder, or resend OTP. Contact 24/7 support at [email protected] if it persists.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
Does support offer guidance for new users? Yes, agents provide step-by-step help for registration, deposits, and placing first bets, tailored for beginners.
Can customer support assist with payment issues? Yes, they troubleshoot failed deposits or withdrawals. Provide transaction ID and bank/UPI details for quick fixes.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
How long does it take to get a response from customer support? Live chat responds within 1-3 minutes, emails within 24 hours, and WhatsApp queries within 10-15 minutes.
What are the operating hours for customer support? Customer support is available 24/7, including holidays, to assist with account, payment, or betting queries.
How can I contact customer support if I face an issue? Reach out via 24/7 live chat, email, or WhatsApp. Support is available in English and Hindi for quick assistance.
What should I do if I forget my password? Click “Forgot Password” on the login page, enter your email, and follow the reset link.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"—withdraw eligible amounts anytime.
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